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浅谈企业在线it产品设计与理念(The design and concept of enterprise online IT products)
浅谈企业在线it产品设计与理念(The design and concept of enterprise online IT products)
At present Chinese Internet services in the enterprises products began to increase, with the earliest chat customer service software, OA office system, then later CRM, and from a provider first in each sub sector to the subsequent number of providers to compete in a market, in the same sub industry competition is becoming more intense. Talking about before, we must first clear the concept of two services for the enterprise product (or product form):
1 download form based on products
2 based on the C/S structure, the client software product form
3 product forms based on cloud
The above three forms can be said to be the basic form of Internet products at present, and to serve the enterprise product form is no exception. The audiences reaction to the customer three kinds of product form is no exception, from the analysis of customer psychological point of view do first slightly below the three kinds:
The first form is the feeling of trouble of implementation, the high cost of implementation, but let the user feel things in their own hands, more assured
Second kinds of feeling a little more convenient to implement, but need to download the client, let the user feel like psychological data is in their own hands, the concept is actually a cloud; in addition, the user may worry about the quality of the client software, the software is with a virus or other concerns
Third kinds of feeling is very convenient, and the maintenance of 0, concern is data in the cloud and not in their own hands, my heart is not practical experience from product design and operation of the market and a large number of examples, the development potential of the second species and third kinds of products is the largest, but also can give customers the resources and the cost of more convenient. From the above analysis, it is very important to choose the form of the product, if you start wrong, behind the transformation is diffic
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