(中餐)培训资料1（(Chinese food) training materials 1）.doc

(中餐)培训资料1（(Chinese food) training materials 1） Make an outline first: Lesson 1: first of all, each employee introduces himself, his name, his native place, his position, his hobby, etc., so as to improve the understanding between employees. Second lesson: understand the companys rules and regulations, management structure and the basic production features of the restaurant, explain employee benefits. Third lesson: the appearance of employees, floor services, basic courtesy language. Fourth lesson: five requirements of restaurant service and operation procedure of restaurant attendant. Fifth lesson: standardize polite expressions and operating procedures. The sixth lesson: floor reception process (detailed explanation) Lesson seventh: understanding of the wine, and the price of Remy Martin Cognac, pour method, and the basic understanding of Hennessy whisky. Eighth lesson: the preparation of the front desk cooking, the main ingredients and other ingredients of the front desk cooking, the service skills the senior waiter should master. Ninth lesson: how to make famous tea?. Tenth lesson: service procedure and preparation of large banquet banquet. The eleventh lesson: how to become a good waiter?. Lesson twelfth: detailed procedures for room service. Employee grooming 1. employees dress is an important part of hotel etiquette, with a modern vocabulary, which called the employee image promotion, staff fresh work clothes will strengthen the image of the hotel, so the basic requirements of staff dress is clean, strict clean neat clothing reflects the spirit of the staff the appearance and hotel service, if dressed neatly, will damage the image of the hotel. 2. in addition to dress neatly, hair must be neat, shoes must be polished, hands must be washed clean, nails must be neatly trimmed, female employees must makeup, not makeup, do not wear jewelry, not too much jewelry. 3., employees at work time can not chat casually, trembling and walking posture should be straight, bot