商务英语电话用语分析.pptVIP

打电话必备第一句：自我介绍 Hello, this is XXX from human resource. May I speak to XXX?你好，我是人力资源部的XXX。请问XXX在吗？ 举一反三： Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX? Hello. It’s XXX from ABC Company. Is XXX here? 2.打电话必备第二句：说明来电原因 I’m calling in regards to the order XXX made 3 days ago.我打电话来是为了问一下关于XXX三天前下的订单的情况。 举一反三： I’m calling to the annual report. I’m calling about the contract. 3.打电话必备第三句：Ta什么时候回来？ When can I expect him back?他大概什么时候会回来？ When will he be back? When would be a good time to reach him? When will she be available to take my call? 4.打电话必备第四句：我能留个口信吗？ May I leave a message for him?我能给他留个口信吗？ Could you please connect me to his voice mail? I think I’ll leave a message. 5.打电话必备第五句：请Ta给我回电好吗 Please tell him/her that XXX called and have him/her return my call.请告诉他/她XXX打过电话，让他/她给我回电。 Please let XXX know I called and have him/her call me back ASAP. Could you tell XXX to ring me back? 6.打电话必备第六句：我再打过来吧。 I’ll call again later.我再打过来吧。 I’ll ring back later. 对话一 1. Hello! 你好！ 2.Hello! May I speak to Mr. Colin please? 你好！我可以和克林先生说话吗？ 3.You must have the wrong number. There is no Mr. Colin here. 你肯定打错电话了，这里没有克林先生。 4.Oh, I am sorry. 哦，对不起！ 5.Thats all right. 没关系。 对话二 6.Hello, Sun Trading Company. 你好，这是太阳贸易公司。 7.Hello! May I speak to Mr. Sam please? 你好！我可以和山姆先生说话吗？ 8.Im sorry, but Mr. Sam is not in right now. May I take a message? 我很抱歉，山姆先生现在不在。我可以帮你留个言。 9.No, thats all right. Ill call him again later. 不用了，谢谢。我一会儿再给他打电话。 10.May I have your name please? 可以留下你的名字吗？ 11.Yes, Warren. 好的。Warren 12. How do you spell it? 你能拼写一下吗？ 13.W-A-R-R-E-N. W-A-R-R-E-N。 14.Thank you. Ill tell Mr. Sam you called. 谢谢。我会告诉山姆先生你来过电话的。 15.Thank you. Good-bye! 谢谢，再见！ 16. Good-bye! 再见！ 商务电话用语 Make a business phone call 听一段录音 生词学习 1,call [k??l]呼叫,打电话 call sb. up打给某人 make a call 打一个电话 例句：Ill call you up later. 我一会打电话给你。 2,dial [‘