ISO9001纠正预防措施程序.pdf

DOC NO. : QP-4.14-1 CORRECTIVE AND PREVENTIVE REV : 08 ACTIONS PROCEDURE PAGE : 1 OF 8 DATE : 21-Apr-2014 1 OBJECTIVE 目的 1.1 To define procedure for handling customer feedback related to factory’s manufacturing processes and product nonconformity. 确定程序，处理有关工厂制造过程和不合格产品的顾客反馈。 1.2 To establish the channels for communication and consolidation of corrective actions to prevent recurrence and preventive actions to prevent potential nonconformity. 建立沟通渠道，加强纠正措施以防止其再发生，并采取预防措施以防止潜在不合格的发 生。 2 SCOPE 范围 This procedure is applicable to nonconformity feedback from customers related to the manufacturing processes and product nonconformity of factory. 此程序适用于顾客反馈的工厂制造过程的不合格和不合格产品。 This procedure is applicable to nonconformity of EMS operation related to any interested party and all factory activities. 此程序适用于相关方及工厂内部的有关环境管理体系运行的不符合。 3 DEFINITION 定义 3.1 CAR – Corrective Action Request CAR – 纠正措施申请 3.2 HQ - refers to Aztech Technologies Pte Ltd HQ - 指Aztech Technologies Pte Ltd 3.3 DG - refers to Aztech Communication Device (DG) Ltd DG – 指Aztech 通信设备（东莞）有限公司 3.4 PQM – refers to Product Quality Management in DG PQM – 指产品质量管理（东莞） 3.5 EMS – refers to Environmental Management System EMS – 指环境管理体系 3.6 QMS – refers to Quality Management System QMS – 指质量管理体系 4 APPLICABLE DOCUMENTS 参考文件参考文件 参考文件参考文件 4.1 Q