4 设计师六项全能训练（4 designers six all-round training）.docVIP

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4 设计师六项全能训练（4 designers six all-round training）.doc

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4 设计师六项全能训练（4 designers six all-round training）

4 设计师六项全能训练（4 designers six all-round training） Designer six all-round training Many customer service clerks and salesmen are afraid to communicate with customers. I remember a customer service clerk told me, what I fear most is the first sentence I can speak to the customer every time I sit down and pour out the water.. Indeed, the first time you interact with a customer is likely to influence your impression of you. Well, in order to communicate well with customers, we must first have a breakthrough. Such as: The two scene: Miss Zhang came over to see the plan, a designer came to receive, direct talk about the program. Miss Zhang came over to see the program, and a designer said, Miss Zhang, does not work today? You are in good spirits today. You have a nice dress today, and compare. Which kind of opening is more accessible to the customer? Two, the question is communication, learn to ask questions 1., if you want customer satisfaction, then ask more questions, constantly asking questions can be effective and correct understanding of customer service information. What style do you like? Whats your occupation? How many people will you live with in this apartment? How old is your child? What color does he like? And,,,,,, 2., the question should pay attention to the way, do not let the other end because you ask questions, to create a continuous dialogue questions: such as: need my help? How can I help you? What can I do for you? Do you like black walnut? Which style of material do you prefer? Is this the brand you want? Why do you prefer that brand? Will it start tomorrow? Which day would you like to start? Is this plan all right? What do you think of the proposal? Question: shall we pass the room for you tomorrow? 3., asking questions, many people will ask, we as a professional, often ask customers, customers will not let us feel that we are not professional? Or what questions should I ask, such as not to ask? We usually have such concerns: if asked so many question