避开负面反馈的沉默陷阱（Silent traps to avoid negative feedback）.docVIP

避开负面反馈的沉默陷阱（Silent traps to avoid negative feedback） Research has shown that feedback has a mixed effect on performance. For example, a survey of the relationship between feedback and performance found that 38% of feedback had a negative impact on performance. According to the survey, the effects of feedback on people are not necessarily consistent with the nature of the feedback information itself. In fact, negative feedback in an effective way would be acceptable if the recipient recognized the significance of its construction, resulting in improved performance. Obviously, as a manager, how to provide feedback to subordinates is a challenge, especially when feedback negative information is used. Managers often do badly when they pass bad news. They always want to avoid, delay or weaken feedback from negative news experts say this is a silent effect. The negative reactions of the receiver include justifying or not recognizing the problem, and contributing to the silent effect. Many factors affect the acceptability of performance feedback, which includes: . Effectiveness of feedback information transfer . Quality of feedback . The degree of trust of feedback providers . Content / nature of feedback . Is the feedback provider available? . Do you encourage proactive feedback seeking behavior? Building feedback culture The key to improving performance is to deliver high quality feedback information efficiently. In order to be effective, the delivery process should be well thought out and well arranged, and clear and concise. This is more likely to lead to high quality feedback and have a positive impact on the recipient. Typically, the best time for performance feedback is in daily routine work. When you want to feed back negative information, you need more practical tools to help managers make effective feedback in informal ways. The establishment of informal performance feedback systems outside the formal evaluation system helps to overcome the silent effect and is b