海底捞为什么（Why）.docVIP

海底捞为什么（Why） A claim not to profit as a main target of the enterprise, but the annual fetched $300 million, also has one of the best customer satisfaction and employee loyalty in catering industry. These enviable appearances can not help but explore: what is the driving force behind it? Sea fishing chairman Zhang Yong suddenly decided to go to his Xidan branch for dinner, the secretary told him that all rooms have been booked, it is impossible to arrange. In the end, the biggest privilege he can enjoy is having a few scattered blocks in the lobby. Even enjoy this privilege, have to go through the door in front of dozens of Chinese checkers, are playing poker, eat melon seeds etc. customer suspicious eyes, as if they are asking: why this guy does not line up? Sea bottom fishing among the diners to equal and famous. There was a Hot pot industry peers in 10 at night and are attracted to, the waiters words made him a lifetime, the waiter said sincerely: brother, you do not wait to eat today, not on. Give us a call sometime, and well leave you a reservation in advance. This time from the closing time and nearly 3 hours. Waiting for the racket but enjoyable, not usually seen complaining and anxious. People drink free Soybean Milk, lemonade, relatives and friends or chat comfortably, or have my hand. In addition, equal customers can enjoy free shoe shining, free internet access or free manicure. The wait was long enough for two or three hours, but it didnt hurt at all. The shop in the busy scene like all had some description or netizens enthusiastic comments: full of customers, and the shuttle smiling waiters, they completely like legends like hospitality service. A table next to the guests ordered noodles, and the waiter - perhaps to be called a performer - waved a noodle like an eye, and made a little girl giggle. That night, when Zhang Yong finished the dinner out at around 9 pm, in front of the spectacular scene to reporters a little surprised, although already on the s