酒店礼仪培训（Hotel etiquette training）.docVIP

酒店礼仪培训（Hotel etiquette training） This paper contributed by lms94632. Pdf document may at the WAP end of the browsing experience poor. Suggest you select TXT, or download the source file to the machine view. Hotel etiquette training March 2010 order record The first concept of etiquette...... 1 of the second core etiquette...... The 1 Chapter 3 study the significance and objectives of etiquette...... 2, learn the significance of etiquette...... 2 two, to achieve the goal of learning etiquette...... 2 fourth business etiquette - appearance, speech and deportment...... 2, business etiquette and grooming...... 2 (a) what appearance?...... 2 (two). The meaning of beauty...... 3 (three) the basic elements of beautiful appearance...... 3 (four) instrument modification principle...... 3 (five) dress principle...... 5 two, business etiquette, speech and deportment...... 6 (1) language standard...... 6 (two) gesture etiquette...... 6 (three) body etiquette...... 7 (four) handshake etiquette...... 9 (five) exchange name card etiquette...... 9 (six) action etiquette...... 9 fifth phone etiquette...... 10 the sixth elevator etiquette...... Ten The first lecture The concept of etiquette What is the etiquette? Etiquette is a comprehensive behavioral science, refers to the interpersonal, from first to last with a certain behavior, complete common procedures and methods to show self-restraint and respect for others. Etiquette is essentially a manifestation of respect for human. Ritual is a moral norm: respect. Confucius said: courtesy, respect people instrument is just right; at that specific form of respect to others. Therefore, it can be said that etiquette is interpersonal art, is an effective communication skills, conventional behaviour. Etiquette etiquette = + instrument etiquette is a kind of good, efficient and rich in a tradition of logic. It provides a basis for the quasi our life in activity and behavior, as the rules of the game of football. Second speak The core of etiqu