提升服务质量（Improve service quality）.docVIP

提升服务质量（Improve service quality） Improve your service..txt if you love several people at the same time, you are young; if you love only one person, then you are old; if you do not love anyone, you have been reborn. A positive person must have a habit of persistence. Holiday Inn Corporation founder Kemons Wilson is famous for: high quality service is the factor of victory. With the aggravation of hotel market competition and customers are increasingly mature, the customer quality requirements are increasingly high, the quality of service has become an important weapon in the hotel talent shows itself in the new market competition. In the tourism industry, a significant change is consumers are more and more emphasis on high quality service, only high quality service, in order to make the tourists selected companies in many of the Turist Hotel enterprises. Therefore, the hotels mission is to provide quality services for the guests, meet the needs of the guests. How to improve hotel service quality, which is the advantage in the fierce market the competition in the hotel, is a common goal and basic pursuit of hotel managers. Quality is the degree of satisfaction or peer recognition of the service object. Our quality of service is the attitude, technology, responsibility, hardware, management, highlights, complaints, errors, the sum of the 8 elements. Among them, complaints and errors are negative, should be smaller. A service quality of 8 elements and 8 elements of interpretation, which forms the service quality attitude: treat the attitude of customers to be warm and thoughtful, carefully, rather than indifference, contradict, or even worse; technology refers to the level of business, including the sales process and after-sales service. The responsibility is: sincere service for customers, allow customers to buy the rest assured, comfortable using; hardware is: equipment and environment; management is the process of management personnel: effective use of manpower, mater