The ERP Training Life Cycle JDEtips（生命周期JDEtips ERP培训）.pdf

The ERP Training Life Cycle by Andy Klee, Klee Associates, Inc. www.ERP | www.JDE To view a flash version of the above graphic, go to: www.JDE/ERPTrainingLifeCycle.asp . Introduction Every company‘s ERP implementation has a life cycle—often extending 10-20 years. In this article, I discuss the unique training requirements of each phase of the overall ERP life cycle. Product Evaluation As your company goes through a detailed process to select an ERP package, training is often treated as an afterthought. The software vendor will assure you that the details can wait, and that the project budget should include a substantial amount for project team training. There is no ―magic number‖ for the percentage of the total ERP implementation budget that should be allocated for training. Many clients are aware of a Gartner Group research paper that stated ―companies allocating less than 13 percent of project costs to training are three times more likely to have their ERP projects fall short of business and project goals compared with companies that spend 17 percent or more 1 on training .― 1 ―Post-Implementation Usability of ERP Training Manuals: The User‘s Perspective‖ by Judy E. Scott. Gartner‘s report was issued a decade ago. I feel that 17% is too high, and better guidance is available from Cushing Anderson of IDC. His research shows that ―projects allocating 7% of the budget to training were significantly more successful than projects where only 4% of the budget 2 went to training.‖ ® ® Our own polling research with SAP and JD Edwards clients shows that the average spent on 3 training was 3.6% of the IT budget. For another view on the subject of ERP training budgets by CJ