培训西餐英语-English_for_Western_food_Service.docx

ENGLISH FOR WESTERN SERVICEContent Table 目录Lesson 1 Taking aReservation……………………………………(1)接受预定Lesson 2 Greeting Seating……………………………………(6)问候 安排就座Lesson 3 Taking Orders…………………………………………(9)点单Lesson 4 Recommending a Dish……………………………...(13)推荐菜品Lesson 5 Serving the Food………………………………………(16)上菜Lesson 6 Clearing the Table……………………………………(17)清理桌面Lesson 7 Handling Complaints…………………………………(19)处理投诉Lesson 8 Checking the bill………………………………………(23)确认帐单Lesson 9 Showing Directions……………………………………(26)指引Lesson 10 Common words in F B………………………….………(32)餐饮常用单词Lesson OneTaking a Reservation接受预订词汇Words ExpressionsHow many多少 Spell 拼读 Quarter 一刻钟Half 一半Book/Booking 预定Correct 正确的Change 改变Cancel 取消15 minutes past eight8点15分15 minutes to eight8点45分基本句型Basic SentencesCan I help you…?有什么可以帮到您?What day, please?请问是哪天？What time, please?请问是什么时间？For how many?一行几位？Could I have the name, please?请问怎么称呼您？Could you spell that, please?您可以拼读一下吗？I’d like to make a reservation/booking, please.我打算预定。Can I change it to……我可以改到……有用的句子Useful sentencesGood morning (afternoon, evening), Mountain Cafe, may I help you?早上好（下午好、晚上好），山景阁，有什么需要帮忙？How many persons are there in your party? (A table for four/ five/ eight)请问您需要订几人台？（四位、五位、八位）When will you arrive (at the restaurant) / here?请问您大概什么时间到达本餐厅？May I know your name? How to spell it?请问您贵姓？怎么写呢？May I have your telephone number, please?可以留下您的联系电话吗？Is there anything special that we need prepare (in advance) / earlier? (e.g. birthday cake/ wine)有什么特别的事物需要我们提前准备的吗？如生日蛋糕、红酒等）对话Conversations Dialogue one: Phone reservation对话一：电话预定E=EmployeeC=CustomerE: Good afternoon, Mountain Cafe. Can I help you?中午好，山景阁。请问有什么可以帮到您？C: I’d like to book a table, please.我想预定餐位。E: Certainly, sir. For what day, please?好的，先生。请问您预定哪一天的？C: For this evening.今晚。E: At what time?几点钟？C: 8 o’clock(eight), please. 8点钟。E: And for how many people?一行几位？C: Four.四位。E: Could