on high-quality care management of general surgery(普通外科的高质量的护理管理).docVIP

on high-quality care management of general surgery(普通外科的高质量的护理管理).doc

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on high-quality care management of general surgery(普通外科的高质量的护理管理)

On high-quality care management of general surgery [Abstract] Objective To introduce our department trial quality care management experience to illustrate the importance of the delivery of quality care, general surgery through the development of methods to carry out quality care goals and to carry out the basic elements of quality care to take a series of specific measures the results of sections hospital patient satisfaction increased from 91.5% to 97.0%, health education awareness from 88% to 98.0%, an increase of 15.4% patients per pound, the conclusion to carry out comprehensive quality care to improve the quality of care, enhance the image of the hospital’s social . [Key Words] the basic goal of quality care the specific content of the results are “Quality care” refers to our nursing staff in their work to maximize patient satisfaction, or reducing the maximum degree of patient dissatisfaction [1]. “Patient-centered [2]” requires us to understand the needs of patients under the premise of providing the corresponding service, only in the correct service, improve service awareness of the context, in order to ensure quality care are implemented and enforced. In their daily work, care workers must be clearly understood, “quality care” What is the goal? Basic reasons? How to implement? A method 1.1 The goal of quality care (A) patient satisfaction Direct clinical care services to patients, by nurses, provide patients with active, high-quality care services to enable improved patient care experience, feel the majority of nurses caring, attentive, patient and professional responsibility to serve the patient’s culture, feelings of to the nursing profession a good professional ethics and quality of care. (Two social satisfaction Through the strengthening of clinical care, pragmatic primary care services, in the whole society to establish a health-care industry “serving the people wholeheartedly” a good image, promote life-saving humanitarian

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