企业维修管理（Enterprise maintenance management）.docVIP

企业维修管理（Enterprise maintenance management） Glossary 1, enterprise refers to set up in the basis of economic, enterprise groups is closely linked, with legal status. 2, innovation: refers to entrepreneurs put aside old ideas, the implementation of the new combination of Yo of production factors, to the new look. 3, car repair business: refers to the automobile maintenance enterprises in a certain period, the vehicle maintenance management activities to achieve the expected purpose is. 4, customer satisfaction refers to customers through the garage for the perceived performance and his expectations formation compared to the feeling after the state. 5, you must follow the disciplinary process: to achieve the specified process specification and acceptance standard of quality system and discipline. 6, service: refers to a kind of invisible and can provide to the other party does not transfer ownership as the basic characteristics of behavior or performance. 7, car repair market segmentation: by means of market investigation, maintenance enterprises in accordance with the characteristics of different owners of the owners is subdivided into some parts of the process and behavior classification. 8 Effect: from input after conversion to produce results. 9, customers feel Management: refers to the enterprise customer, the customer is responsible for everything, for customer service, in the business activities of both two car maintenance or service, or business attitude and environment, process or activity can give a good impression on customers. 10, car repair method: refers to the car is under repair, remove the vehicle from the assembly, assembly and parts shall be repaired, still full reduction of car, not interchangeable repair method. 11, enterprise management: refers to the enterprise managers through planning, organization, command, control, coordination and leadership centered functional activities, get the effective allocation and utilization of resources, the whole p