格里拉酒店集团 - 领导的信任培训课程.ppt

Trust in Leadership Agenda Mindset of Leaders The Effectiveness Model Emotional Bank Account Whale Done Personal Profiles: Myself as a Trust Builder Leader as Trust Builder Leaders If you can choose the best boss to work with… what are the two unique qualities that this person should have and why? What Is Organizational Greatness? Outcomes of Great Leaders Sustained superior performance Intense customer loyalty Winning teams Distinctive contribution Effectiveness Balance of PRODUCTION PRODUCTION CAPABILITY Think about what is the PC in your areas and what will happen if you neglect it? COMPANIES DON’T SUCCEED _____ …people do The Whole-Person Paradigm Debrief Do you agree or disagree that the majority of your team possess far more talent, intelligence, capability, and creativity than their present jobs require or even allow? Do you believe that you as a leader hold the key to unlocking that potential? Trust How is trust created in an organisation? What are some attributes or behaviours that create trust among individuals? Character and Competence Key Definitions Character: Personal maturity and integrity to principles—what a person is. Competence: Talents, skills, and capabilities—What a person can do. Credibility: Your believability in terms of your integrity, intent, capabilities, and results. What are some deposits and withdrawals at work? 12 Behaviors of High-Trust Leaders 1. Talk straight. 2. Demonstrate respect. 3. Create transparency. 4. Show loyalty. 5. Deliver results. 6. Get better. So How Do I Inspire Trust? Build credibility by increasing character and competence. Practice the behaviors of trust. The Power of Conversation “Leadership is communicating to people their worth and potential so clearly that they come to see it in themselves.” —Stephen R. Covey Leadership Conversation Reminders Every time you open your mouth, you create culture. These are the 80/20 conversations. They can be formal or informal, short or long. You are having th