AVAYA呼叫中心简介.ppt

2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * 2010 Avaya Inc. All rights reserved. * * Let’s look at the key elements of our UC product portfolio. These applications, core communications services and infrastructure elements obviously play key roles within our communications architecture as discussed previously. Our User Collaboration applications, branded as Avaya one-X, deliver the right experience to the right users wherever they are, though whatever device, access method, or productivity or enterprise application the user has. We have been significantly expanding this one-X family – and I am sure you will all be looking at the new Avaya one-X Communicator, updates to Portal and Mobile, and talking with the Contact Center team about our one-X Agent direction. Looking beyond the productivity of just a single user, our Group Collaboration applications empower teams of people in working together. Obviously our Messaging solutions have been a foundation for many years, including our built-in Communication Manager Messaging for midsize and single-site needs and Modular Messaging for broad enterprise “FCE” deployments unified with Microsoft and IBM environments – providing . state-of-the-art migration for our Intuity and Octel installed base. I don’t need to tell you that video is everywh