创新服务工程设计框架—以智能金融客户服务设计为例资料.pdfVIP

Service Science and Management 服务科学和管理, 2017, 6(2), 98-105 Published Online March 2017 in Hans. /journal/ssem /10.12677/ssem.2017.62013 The Innovative Design Framework of Service Engineering —Using Financial Smart Service Design as Example Rich Lee1,2 1 National Sun Yat-sen University, Kaohsiung Taiwan 2 IBM, Taipei Taiwan th rd st Received: Mar. 10 , 2017; accepted: Mar. 23 , 2017; published: Mar. 31 , 2017 Abstract