原创力文档mothers satisfaction with referral hospital delivery service in amhara region, ethiopia母亲的满意转诊医院在阿姆哈拉地区送货服务,埃塞俄比亚.pdfVIP
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mothers satisfaction with referral hospital delivery service in amhara region, ethiopia母亲的满意转诊医院在阿姆哈拉地区送货服务,埃塞俄比亚
Tayelgn et al. BMC Pregnancy and Childbirth 2011, 11:78
/1471-2393/11/78
RESEARCH ARTICLE Open Access
Mothers’ satisfaction with referral hospital
delivery service in Amhara Region, Ethiopia
1 2* 2
Azmeraw Tayelgn , Desalegn T Zegeye and Yigzaw Kebede
Abstract
Background: A woman’s satisfaction with the delivery service may have immediate and long-term effects on her
health and subsequent utilization of the services. Providing satisfying delivery care increases service utilization. The
objective of this study is to assess the satisfaction of mothers with referral hospitals’ delivery service and identify
some possible factors affecting satisfaction in Amhara region of Ethiopia.
Methods: A hospital-based cross-sectional survey that involved an exit interview was conducted from September
to November 2009 in three referral hospitals in Ethiopia. A total of 417 delivering mothers were enrolled in the
study. Client satisfaction was measured using a survey instrument adopted from the Donabedian quality
assessment framework. We collect data systematically from every other postnatal woman who delivered in the
referral hospitals. Multivariate and binary logistic regression was applied to identify the relative effect of each
explanatory variable on the outcome (satisfaction).
Results: The proportion of mothers who were satisfied with delivery care in this study was 61.9%. Women’s
satisfaction with delivery care was associated with wanted status of the pregnancy, immediate maternal condition
after delivery, waiting time to see the health worker, availability of waiting area, care providers’ measure taken to
assure privacy during examinations, and amount of cost paid for service.
Conclusions: The overall satisfaction of hospital deliver
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