论经营人才在酒店经营企业培训中的重要性（On the importance of managerial talents in the training of hotel management enterprises）.doc

论经营人才在酒店经营企业培训中的重要性（On the importance of managerial talents in the training of hotel management enterprises） The hotel will have many measures and strategies, but the people who run the hotel well are the core and the most important. Take a hotel for example, after a period of inspection, the hotel is located on the main road in the center of the city. It is newly built, advanced in facilities and style in the store. But after 1 years trial run, the loss is about 900000 yuan. Explore its reasons, I think the hotel staff mobility is large, from the middle managers to ordinary employees uninterrupted replacement, the resulting consequences make it difficult to guarantee the quality of service, directly affecting the business operations. In the service industry, turnover of personnel is a normal phenomenon, but excessive flow is not normal, so the loss of enterprises and management difficulties can be imagined. What is the cause of this phenomenon? First of all, I think the hotel executives do not have a people first business philosophy, just thinking about how to respect customers, how to please customers, and usher in more repeat customers. Instead of knowing how to respect your employees first, to care for and care for your employees, you may think that as long as I have money, I have plenty of people. As a result, employees are not respected, cared for and cared for, and customers are not respected, cared and cared for by the hotel staff. The turnover rate of the customers is low and the business is poor. Business is poor, profits can not be reflected, there is no profit, employee wages and benefits can not be optimized or guaranteed. The salary and welfare of staff cannot be optimized or protected, the hotel staff will continue to drain become inevitable, the hotel can not precipitate excellent experience and competence of employees, work is in constant recruitment, not from hiring quagmire go to management. Second, the management of executives is very arbitrary.