客户是怎样丢失（How was the customer lost）.docVIP

客户是怎样丢失（How was the customer lost） In todays increasingly mature marketing methods, our customers are still a very unstable group, how to improve customer loyalty is our sales staff has been discussing the problem. Changes in the customer tend to mean a market change and adjustment, and accidentally even bring a fatal blow to the local (regional) market. If you are an excellent salesperson, be sure to sharpen your eyes at the critical moment, so as to avoid your customers inadvertently losing, and adversely affecting the companys market operations and individuals. Customer churn usually occurs in the following situations: 1. rude, nonchalant or not prepared, such as forgetting or ignoring the needs of customers, and inadequate preparation before visiting customers. 2. do not know who is in charge, always tell the customer that he will report to the superior, which will lose the value and trust in the customers mind. 3. not waste customers time, always remember to communicate with customers the opportunity is very precious, cherish every minute and the opportunity to talk, improve sales efficiency. 4. exaggerating the benefits or services of your product will lead to distrust and trust is the foundation of the sales process. 5., to hide product attention, to save money or new products have been introduced in advance, know the details of the product is the right of customers, always respect the rights of customers. 6., try to extract every penny from each transaction, there is no integrity, good sales will be long-term fishing.. 7. frequent changes in the transaction will be customer resentment, questioning your company brand value, the establishment of long-term sales relationship is very unfavorable. 8. after the transaction, do not call the customer, to make sure everything is no problem, the effort of 99% because of the negligence cast to waste 1%. 9., no performance of your commitment, no one customer is willing and no integrity of the sale of long-term cooperati