汽车服务企业管理（Automobile service enterprise management）.docVIP

汽车服务企业管理（Automobile service enterprise management） 1, the technical management of automobile service enterprises generally follows the following principles: service production principle, technology first principle, systematic management principle and personnel development principle. 2, automobile maintenance enterprises in accordance with the technical conditions of business operators, maintenance operators into three categories, different types of enterprises have different operating range: A class of operators: the general factory overhaul, as can be engaged in the assembly of automobile overhaul, the level of maintenance, maintenance and repair two. Two types of operators: general as station name can be engaged in a car maintenance and repair maintenance level two. Three: as a special industry in general can engage in more than one or two special repair 3, according to the scope of work can be divided into auto repair to repair the vehicle overhaul, overhaul, repair and assembly of vehicle parts. 4, enterprise resource management includes: 1 human resources, 2 infrastructure, 3 working environment, 4 financial resources, 5 information resources, 6 supplier and partner relationship, 7 natural resources. 5 characteristics of modern enterprise management, 1: duality: refers to the enterprise management of the natural and social attributes of 2 Dynamic dynamic features in this kind of activity to changes in the environment and organization, to eliminate all kinds of resource allocation in the process of scientific uncertainty 3: also refers to the extension of the natural attribute of the concept 4 functions: can be understood as a full-time secretary function or ability. There are five aspects: planning function, organizing function, commanding function, coordinating function and controlling function. 5, Democracy: should correctly deal with the relation among enterprise owner, operator and worker. 6 Art: depending on human talent and intuition, is a non rational th