新保险营销员与客户沟通的技巧（New insurance marketers communicate with customers）.docVIP

新保险营销员与客户沟通的技巧（New insurance marketers communicate with customers） The skill of an insurance marketer in communicating with customers When doing sales, good and effective communication with customers is one of the conditions for successful sales. But it seems that many salespeople, especially novices, are not good at communicating with customers. So, how do you improve the communication ability of sales staff and customers and achieve good communication with customers? As we all know, doing things, if you want to focus on certain skills, often will play twice the result with half the effort. To do sales and customer communication is the same, some emphasis on communication skills with customers, often to enhance communication with customers, and thus promote sales success. The following communication skills with customers six has helped many top salespeople win sales success, very specific and very practical, and I believe it will be helpful to our colleagues. Sales people need to respect customers from the bottom of their heart, not only that, but also show respect in etiquette. Otherwise, you dont want customers to take a look at you and your product. - George Luther? 1, appellation etiquette Whether it is by telephone or by face to face, each other needs to be addressed to each other, which creates the ceremonial requirements of the appellation. Some people think that a simple appellation does not pay attention to what etiquette, but in fact it is not. If, first, in terms of appellation to make the other party unhappy, then the next communication is very difficult to produce a positive interaction. Therefore, sales staff must be familiar with the communication with customers in terms of appellation etiquette. (1) memorize the customers name. The salesperson should at least make sure that the customers name is properly read and written before speaking. Reading or writing a customers name may seem like a small matter, but it can make the whole communication atmosph