礼仪知识（Etiquette knowledge）.docVIP

礼仪知识（Etiquette knowledge） Etiquette knowledge.Txt makes people miss death. It is the supreme state of murder. Even forensic doctors can not identify the cause of death...... Etiquette in using the telephone To use the telephone correctly and effectively, it should be friendly, civilized, simple and accurate. The phone, although cannot see each other, but we heard him. Therefore, the call must be polite to insist to use hello at the beginning, please thank you, in which yourewelcome end, voice clear, volume in moderate speed should be appropriate, through the sound set a good image in their hearts. Calling is to gain time and improve the efficiency of information communication, so the words are concise and the language is clear and accurate in conversation so as not to miss listening. Very important first. When we call a unit, if a connection, so that the other side to hear the friendly and beautiful greeting, the mood will be very happy, so that the dialogue between the two sides can be carried out smoothly. On the phone, just pay attention to your language and make a good impression on each other. Also said: Hello, this is XX, but the sound crisp, sweet, clear, could not clear, gloomy voice with people, will give each other a completely different impression. You dont give a good impression on the phone and the other person will also have an opinion of your unit. Therefore, remember that when you answer the phone, there should be I represent the image of enterprises awareness. Rapid and accurate answer. Business is busy, an office setting, sometimes there will be several phones, hear the phone ring, should pick up the receiver accurately and quickly, it is better to answer within three voices. The phone rings for about 3 seconds. If long time no one answers the phone, its rude to make the other person wait. The other party is very anxious when he is waiting, and the company you are in will leave a bad impression on him. Even if the phone is very far away from their