公司岗位职责 12（Company post responsibilities 12）.docVIP

公司岗位职责 12（Company post responsibilities 12） Job responsibilities 1) customer service center: Manager Operating duty 1, in charge of deputy general leadership under the auspices of after-sales service center day-to-day management, strictly abide by the companys rules and regulations; 2, responsible for establishing after-sales service center management system, workflow and requirements, after-sales service center target management standards, and organize the implementation; 3, according to the companys strategic objectives and plans, determine the Departments work objectives and plans, and organize and supervise the implementation of the plan; 4, responsible for the formulation and implementation of the industrys high standards of customer service standards and standards of conduct, the establishment of 24 hours of all-weather service and customer service model and service system without regret; 5, implement the companys good service concept, strongly maintain and enhance the company brand; responsible for project acceptance, acceptance and related rectification work; 6 、 participate in engineering drawings review and planning formulation; 7, before the start of technical disclosure, from the property point of view of the relevant rationalization proposals 8, to ensure the establishment of document information management system; 9, responsible for the Department staff guidance, training and assessment 2) customer service center: Maintenance Supervisor Operating duty 1, assist the customer service center director, responsible for managing customer service center maintenance, rectification, decoration supervision Responsible for housing inspection, housing quality acceptance and rectification; comprehensive settlement after the customer housing quality complaints 3 、 responsible for coordinating with customer supervisor, property company, engineering department and related construction units to implement corrective actions and file the records. 4. Summarize the problem