手机销售话术——顾客类（Mobile phone sales - customer class）.docVIP

手机销售话术——顾客类（Mobile phone sales - customer class） Sales situation 1: the clerk recommends the phone to the customer, but the customer just doesnt speak. The adverse response: 1, sir / miss, take a look at this brand of mobile phones (when customers dont talk, they dont respond.) 2, sir / madam, what cell phone should I buy? What brand and function are you looking for? Let me recommend something for you! (unsolicited recommendation unsuccessful, followed by customers, continue to ask the customer.) 3, ask two times, see customers still dont open, facial expression becomes very lost, no longer follow up. The combat strategy: Customers walk into an unfamiliar cell phone shop and take 1-3 minutes to get used to the new environment. So, the first 1-3 minutes, unless the customer actively ask questions related to mobile phones, sales staff should not be too enthusiastic to recommend to the customer, otherwise it will be customers due to self defense caused by refusal. In addition, recommend or wishful thinking style every boast that can only be counterproductive. It also leaves the customer in a dilemma, either speaking or soon leaving the scene where he is not comfortable. Correct behavior: when the first mobile phone to recommend, the customer does not open, do not make any response, but the complacent look, then the clerk should adjust strategies, showing calmly, do not continue to recommend or inquiry and mobile phone related words. Some ice breaking techniques should be used to find the topic that allows customers to open their mouth. When customers begin to speak, take advantage of opportunities and recommend them in good time. Do not force recommended, causing the customers tired psychology. The sales: Conversation 1: Sir / madam, here is one of the most popular models of the week. Many customers have bought it. Let me show you...... Start with the words that attract customers, and easily lift the customers interest. Say, just use vision to communicate with the cust