Phone Etiquette 电话礼仪.pptx

Phone Etiquette电话礼仪;45%;Choose A Normal Ring 选择一个正常的铃声;DONT Answer Your Phone When …. 不要接电话，当。。。;If cannot reschedule an important call during a meeting, 如果在会议中有重要电话且不能更改时间， ;Preparation 筹备;AM;When Rings… 当铃声响起。。。;Announce Yourself 自报家门;Volume 音量;Tone 音调;Wording 用词;JEFF SHOW姐夫秀;Which one takes precedence？ 哪一个优先？;Holding 持机等候;Example 例 Mr. Liu, can you please hold while I retrieve your file? (pause for a response) 刘先生，我需要搜索下您的文件，您可以稍等吗？ （停顿，等待回复） Thank you. I will be back in a minute. 谢谢您，我马上回来。 (caller on hold 致电者等候) Thank you for holding, Mr. Liu. I can now help you... 刘先生，感谢您的耐心等待。我现在可以为您服务了。。。;Holding 持机等候;Holding 持机等候;Transfer 转接;Immediately Let The Caller Know Who Else Is In The Room With You 立即告知对方还有谁和你在房间里;Change An Appointment 更改时间 Something urgent has come up. Could I postpone our appointment? 发生了一些急事。我俩的约会能不能延期？ May I ask you to postpone the meeting until the day after tomorrow? 可以要求你将会面时间延到后天吗？;Proper Closing 得当的结束;Offer Alternative 提供其他途径;Leave Voicemail 语音留言;Can I leave a message？ 我可以留言吗？ Yes. Go ahead, please. 可以， 请继续。 Of course. Hold on for just a second so I can grab a pen and paper. 当然， 稍等一下让我拿下纸笔。 Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然， 如果你可以等我一下下， 让我找张纸写下来。;Deliver: ASAP 传递: 尽快;KEEP COURTEOUS no matter how mad a caller may be 保持礼貌，无论对方如何疯狂;Notice 注意;Notice 注意;Q A 问答