基于NET企业电话客服系统.docVIP

摘 要 在我国，随着经济的发展和社会的进步，人们的观念也在发生着转变。以“客户为中心”，服务于客户逐渐成为各个企业的宗旨。那么企业客服，逐渐被各个企业所重视。因此企业电话客服应运而生，然而中小企业在资金和人力等方面的不足，无法负担大型企业的电话客服系统，为了解决这种问题，实现使用于中小企业的经济实用的系统，在老师的指导下，我开发了基于.NET的企业电话客服系统。本系统的主要模块是登陆界面，主界面。主界面包括客户信息管理，用户信息管理，产品信息管理，订单管理，数据库备份，聊天窗口，帮助窗口。各信息管理模块主要是信息的增、删、改、查、统计等功能。本次论文主要阐述了在系统设计过程中所用到的一些关键技术，首先介绍了我国企业电话客服系统的发展现状和不同的企业对系统的需求，分析了本系统的主要功能；其次，再对本系统进行需求分析，进行程序的主要框架的设计和具体实现方法；最后，根据本次系统开发过程中和调试阶段发现的问题，对本次系统进行了深入的研究，提出了系统需要完善的地方，总结了由此次系统的开发获取的经验。 关键词 .NET 企业 客服 .NET-based urban enterprise phone customer service system Li Yuecong Directed by Abstract In China, with the development of economy and the progress of the society, the idea of people also is in produce a change. The customer as the center, service to customers are becoming all the tenet of enterprise. So enterprise customer service, gradually by each enterprise value. So enterprise call arises at the historic moment, however small and medium-sized enterprise in money and manpower, etc is insufficient, cant afford large enterprise phone customer service system, in order to solve this problem and realize in the small and medium-sized enterprises use economic system, in the teachers guidance, I developed based on the.net enterprise phone customer service system. The systems main module is landing interface, the interface. The interface including customer information management, customer information management, product information management, order management, database backup, chat window, help window. The information management module mainly is the increase, delete information, and changed, survey, statistics, and other functions. This paper mainly expounds the design process in the system for some key technologies, first introduced in enterprise phone customer service system development present situation and different enterprise of system requirements, analyzes the main functions of the system; Secondly, this requirement analysis, again, the main frame of the program design and realization met