现代物流管理教学课件Chap002.pptVIP

customer relationship management The area of manufacturing support concentrates on managing work-in-process inventory as it flows between stages of manufacturing. The primary logistical responsibility in manufacturing is to participate in formulating a master production schedule and to arrange for its implementation by timely availability of materials, component parts, and work-in-process inventory. Thus, the overall concern of manufacturing support is not how production occurs but rather what, when, and where products will be manufactured. ? Manufacturing production? Depending on the situation, the acquisition（获得） process is commonly identified by different names. In manufacturing, the process of acquisition is typically called purchasing. In government circles, acquisition has traditionally been referred to as procurement. In retailing and wholesaling, buying is the most widely used term. In many circles, the process is referred to as inbound logistics. For the purposes of this text, the term procurement will include all types of purchasing. The term material is used to identify inventory moving inbound to an enterprise, regardless of its degree of readiness for resale. The term product is used to identify value-added inventory that is sold to customers. In other words, materials are involved in the process of adding value through manufacturing whereas products are ready for consumption. The fundamental distinction is that products result from the value added to material during manufacture, sortation, or assembly. Procurement(采购) Information flow identifies specific locations within a logistical system that have requirements Information also integrates the three operating areas Information facilitates coordination of planning and control of day-to-day operations Logistical information has two major components Planning / coordination information Operational information needed to complete work Information flow Logistics of business is big and important The logist