Evelyn Tian：复杂中的简单.pdfVIP

Evelyn Tian Head of Lean Agile Program, RD North East Asia 爱立信东北亚研究院精益敏捷总监 Head of Global Transformation Support Center 爱立信全球变革指导中心总监 Evelyn Tian Professional Experience: Over 20 years in the product development mostly within Ericsson; Summary: Passionate about Lean and Agile leadership, and product development improvement; Draw great pleasure from helping individuals, teams and organizations continuously improve; Certified Executive Coach and Performance Coach by International Coaching Community (ICC); Certified Master Coach by ICC; Accredited Kanban Trainer (AKT); Certified Scrum Coach (CSC); Certified LeSS Practitioner and Certified SAFe Program Consultant; Strong interests in Software Craftsmanship IEEE Software Advisory Board Member (evelyn.tian@) A wide range of interests in sports 复杂中的简单 | 2015-11-29 | Page 3 复杂中的简单 | 2015-11-29 | Page 4 结论信息 (Takeaway Messages) 复杂中的简单 (Simplicity in Complexity) 复杂适应系统看组织 (Viewing an organization as a CAS) 复杂中的简单 | 2015-11-29 | Page 5 复杂适应系统看组织 组织是由人群组成,并且在不断适应变化的 环境的同时, 表现出各种复杂行为模式. 组织是一个复杂适应系统. 复杂中的简单 | 2015-11-29 | Page 6 复杂适应系统看组织 组织是动态的交互群体, 其中的关系并不是 简单的累加关系; 组织中的个人及其行为,受其所在环境所影响, 通过自组织形式而相互影响并且改变的; 复杂中的简单 | 2015-11-29 | Page 7 CAS的观点看组织 文化 交互 系统 个人 组织 环境 复杂中的简单 | 2015-11-29 | Page 8 情感上的沟通 Connecting with the emotional feelings is usually more effective in persuading them than just presenting facts. Changing organizations depends overwhelmingly on changing the emotions of the individual members . . . Thinking and fee