虚拟导医服务探讨.pdfVIP

中国科技资源导刊 ISSN 1674-1544 CHINA SCIENCE TECHNOLOGY RESOURCES REVIEW 2010 7 42 4 43-48 ISSN 1674-1544 Vol.42 No.4 43-48 Jul. 2010 年 月 第 卷第 期 ， 虚拟导医服务探讨 苏瑞竹 邓添薪 （广西民族大学管理学院，广西南宁  530006） 摘  要：虚拟导医是电子化、网络化的产物，是医院信息化进程不断推进、人们对医疗信息和服务需求不断提高而 产生的必然结果。它的出现已经引起了媒体、公众的关注，并在提高患者满意度、推动医院建设的发展、提高医院工作 效率和医院的经济及社会效益等方面发挥了重要作用。从定义入手，描述虚拟导医的服务内容和工作流程，分析虚拟导 医的意义，并提出现存的问题和相应的措施。 关键词：导医；虚拟导医；网站；咨询服务 中图分类号：R-05 文献标识码：A DOI：10.3772/j .issn.1674-1544.2010.04.007 Research of Virtual Guide-doctor Service Su Ruizhu, Deng Tianxin (Guangxi University for Nationalities, Nanning 530006) Abstract: Virtual guide-doctor is the product of the electronics and networking. It is an inevitable result of the development of hospital informatization system and the people’s growing demand of medical information and servic- es. The virtual guide-doctor has caused the attention of the medium and public. It plays an important role in improving the patient satisfaction, promoting the construction of hospitals, increasing the hospital work efficiency and the hospital economic and social benefit. This paper introduces the definition of virtual guide-doctor at the beginning. Secondly, it describes the content of virtual guide-doctor and the work progress of it. Thirdly, it analyzes the significance of it. Fi- nally it puts forward the existing problems and corresponding suggestions. Keywords: hospital consultants, virtual hospital consultants, website, consultancy service 口。然而传统的导医服务只在门诊部开展，远程 1 引 言 患者无法享受到此类服务。因此，为了扩大医 院