文秘专业英语课件Unit5.pptVIP

文秘专业英语 Making a Reception Study Objectives 掌握秘书接待客人时常用英语口语表达 掌握秘书正确接待来访者的基本要领 了解秘书接待客人时的礼仪 掌握英文邀请函及回复函的写法 Tips for Receiving Guests Wear clothes that suit you, and fit in with the industry you are in. When greeting a client, stand up. Don’t sit and look up at the client. Be approachable. When greeting customers, always smile and be friendly. Ask them if they would mind waiting a few minutes, while you get hold of the right person to assist with the matter. If necessary, offer them a beverage while they wait. Contents Dialogues It’s 9:10 in the morning. Susan has already arrived at the off