IT服务能力成熟度模型.pdfVIP

Vrije 大学 IT 服务能力成熟度模型 （The Vrije Universiteit IT Service Capability Maturity Model ） Frank Niessink and Hans van Vliet Faculty of Sciences, Division of Mathematics and Computer Science Vrije Universiteit Amsterdam De Boelelaan 1081, 1081 HV, Amsterdam, The Netherlands Tel: +31 20 444 7781, Fax: +31 20 444 7653 E-mail: {F.Niessink, J.C.van.Vliet}@cs.vu.nl December 1999 版权声明：本书中文简体版翻译出版权由 Frank Niessink 授予左天祖