酒店《参观饭店》培训活动纲要.docVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task 任务：Site inspection 参观饭店 Code 序号：OH-SM-MC-D003 Objectives目的：At the end of this session, each trainee will be able to conduct inspection of hotel professionally. 课程结束后，每个学员都能够以专业的方式带领客人参观饭店的各项设施及介绍各项服务项目。 Standard标准：1. Marketing Communications Manager will conduct inspection of hotel facilities to media personnel. 公关部经理将带领媒体人士饭店参观饭店的服务设施。 Inspection of hotel facilities should be treated as a valid Media Call or Media Interview. 参观饭店服务设施将视为拜访媒体人士或与媒体人士会面 Marketing Communications Manager will be equipped a full knowledge of the hotel service an