酒店《沟通与合作》培训活动纲要.docVIP

A HOTEL XXX大酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task 任务：Communication 沟通与合作 Code 序号： OH-SM-CS-D004 Objectives目的：At the end of this session, each trainee will be able to 在课程结束后，每位受训者应能： Know what kind of situation that we need communicate. 了解什么情况下需要沟通。 Know how to communicate with the other departments. 了解如何与其它部门沟通。 Know how to communicate between hotel and clients. 了解如何为客人与饭店部门之间沟通。 Standard标准： Refer to SP 参照标准与程序 Resources培训器材：Flip Chart白板, Handout培训资料. Method 培训方式 Training Steps 培训步骤 Time 时间 Introduction 介绍 Discuss 讨论 Prepare on Flip Chart 准备白板 Contents 课程 Explain 讲解