商务行为技巧Behavioural Skills for Business.pptVIP

Behavioural Skills for Business Class-used Teaching Materials Section 1 Introduction to the Unit 1.1. Purpose of this unit Explain why managerial behaviour in organisations involves; Analyse the behavioural skills that managers need; Recognise the skills that managers need in order to behave effectively. Section 1 Introduction to the Unit 1.2. Outcomes for this unit Analyse the main aspects of managerial behaviour in organisations; Analyse behavioural skills used by managers; Analyse techniques used by managers to manage themselves and others. Section 1 Introduction to the Unit 1.3. How can this unit be achieved? Give valid reasons to support points made; Make accurate reference to relevant theoretical work; Assess the impact, on a manager and others, of using a specific behaviour skill in a particular situation; Suggest behaviour that would be effective in a particular situation and provide a valid argument to support it; Evaluate the pros and cons of managerial behaviour in a particular situation. Section 1 Introduction to the Unit 1.4. Learning content The role of the manager Leadership Influencing skills Conflict in the workshop Assertiveness Negotiation Problem solving and decision making Time management Meetings and briefings Stress management Section 2 The role of the manager 2.1. Learning outcomes Examine various perspectives on what management is; Identify what the role of the manager might be. Section 2 The role of the manager Questions: Think of some managers you are familiar with. What are Some of the “roles” or “functions” they carry out? Section 2 The role of the manager 2.2. Henri Fayol and classical management theory A booked called “General and Industrial Administration” published in 1916; A systematic form of experience; Stressed methods rather than personalities; Began from the top of the hierarchy and move downwards; Reviewed objectively, analyzed and treated as a technical process; Remain intact; with minor modifications within