品管圈活动在护理安全质量管理中的应用研究.docVIP

品管圈活动在护理安全质量管理中的应用研究 　　【摘要】 目的 探讨开展品管圈（QCC）活动在护理安全质量管理中的应用效果。 　　方法 2014年1月开始在全院45个护理单元从“试点病房”到“全面推广”开展品管圈活动，到2015年1月共组建30个圈。两组采用相同的评价方法，将开展品管圈活动前的2013年6～12月内科、综合科、外科住院部30个临床科室的护理安全质量管理效果与开展品管圈活动后2015年6～12月上述的30个临床科室的护理安全质量管理效果进行比较分析。 　　结果 开展品管圈活动后，30个临床科室的整体护理安全质量管理效果及患者的满意度明显高于活动前，同时护理不良事件的发生率也明显低于活动前。 　　结论 开展品管圈活动可较好地提高护理安全质量管理的效果及患者满意度，有效防范护理不良事件的发生，值得在临床护理中推广应用。 　　【关键词】 品管圈活动；护理安全；质量管理；患者满意度；护理不良事件 　　中图分类号：R197.323.4 文献标识码：A DOI：10.3969/j.issn.1003-1383.2017.03.011 　　【Abstract】 Objective To explore the application effect of quality control circle （QCC）in nursing safety quality management. 　　Methods From January，2014，QCC activities were carried out on 45 nursing units from“pilot wards” to“all-round promotion”，and 30 circles were established by January，2015.And the same evaluation methods were used to compare and analyze nursing safety and quality management effects of 30 clinical departments included internal medicine departments，general medicine departments and surgical inpatient departments before （from June to December，2013） and after QCC activities（from June to December，2015）. 　　Results After the QCC activities，the overall effects of the nursing safety quality management of the 30 clinical departments were better and the satisfaction of patients were obviously higher than those before the QCC activities，and the incidence of nursing adverse events was significantly lower than that before the QCC activities. 　　Conclusion QCC activities can effectively improve the application effects of the nursing safety quality management and the satisfaction of patients，effectively prevent the occurrence of nursing adverse events.Thus，it is worthy of promotion and application in clinical nursing. 　　【Key words】 QCC activities；nursing safety；quality management；patients’ satisfaction；nursing adverse events 　　品管圈（quality control circle，QCC）是指工作性?|相关或相近的人为了解决工作中出现的问题，提高工作绩效，自发地组成一个小团体，结合群体智慧，通过团队力量，运用各种改善手法，解决工作场所发生的问题，达到业绩改善之目标[1]。目前品管圈活动在我国台湾地区以及新加坡、日本、澳大利亚等国家的医院中已广泛