罗宾斯《管理学》英文原版讲义全集StuRC8eCh11.pptVIP

L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. Understanding Communications Differentiate between interpersonal and organizational communication. Discuss the functions of communication. The Process of Interpersonal Communications Explain all the components of the communication process. List the communication methods managers might use. Describe nonverbal communication an how it takes place. Explain the barriers to effective interpersonal communication and how to overcome them. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Organizational Communication Explain how communication can flow in an organization. Describe the three common communication networks. Discuss how managers should handle the grapevine. Understanding Information Technology Describe how technology affects managerial communication. Define e-mail, instant messaging, voice-mail, fax, EDI, teleconferencing, videoconferencing, intranet, and extranet. Explain how information technology affect organizations. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Communication Issues in Today’s Organization Discuss how Internet employee gripe sites affect communications. Explain how organizations can manage knowledge. Describe why communicating with customers is an important managerial issue. Explain how political correctness is affecting communication. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. What Is An Organization? Describe the characteristics of an organization. Explain how the concept of an organization is changing. Why Study Management? Explain the universality of management concept. Discuss why an understanding of management is important even if you don’t plan to be a manager. Describe the rewards and challenges of being a manager. What Is Communication? Communication The trans