组织绩效内在指标之探索性研究---一般系统理论与系统特性的应用.docVIP

天马行空官方博客：/tmxk_docin ；QQ:1318241189；QQ群：175569632 組織績效內在指標之探索性研究 ─一般系統理論與系統特性的應用─ Exploratory research on the internal indicators of organizational performance--Application of General System Theory and system characteristics 常紫薇* 劉長敏** Tzu-Wai Chang and Chang-Min Liu 摘 要 組織績效的評量指標，一直是備受關注的研究議題，通常使用的組織績效衡量指標都是針對已發生過事件所表現出的經營結果或落後指標，若僅由此結果來評估組織績效，卻忽略了構成組織績效的組織本質，可能有欠周全。 本研究應用一般系統理論異質同形((Isomorphy)與異態同構(Equifinality)的立論基礎，回顧系統理論和組織績效指標的相關文獻，以「文獻資料分析法」分析系統的八項特性：整體性、穩定性、層次性、自組織性、目的性、突變性、開放性與相似性，並將系統特性之內涵與特徵對應比較，從內觀的角度演譯出相關文獻中與組織績效指標特徵共通之處，試圖由不同的角度建立代表系統特性的十九項組織績效內在指標。同時以個案調查為輔，檢驗本研究所建立之組織內在績效指標的適用性，使得抽象的系統特性和具體的組織績效指標得以整合與應用。 關鍵詞：一般系統理論，系統特性，組織績效，內在指標 *中國海事商業專科學校國際貿易科講師 Instructor Department of International Trade, China College of Marine Technology and Commerce. 212, Sec. 9, Yen-Ping, N. Rd. Taipei, Taiwan. E-mail: donna@.tw **中國海事商業專科學校航運管理科講師 Abstract Organizational performance is a popular object of study, however, the organizational performance indicators we now use are mostly financial, external indicators to express the “outcomes” of business operations, factors which are not adequate to measure the entire organizational performance because they are not the essentials of an organization’s performance. Based on isomorphism and equifinality of General Systems Theory, this study homologizes the essentials of the 8 system characteristics: wholeness, stability, levelness, finality, self-organization, catastrophe, open characteristics and similarity; in order to construct 19 indicators of internal organizational performance which should enable us to evaluate organizational performance with insight and an in-depth perspective. The thesis is based on secondary analysis as the research methodology and the case-study as an approach to evaluate whether the abstract system characteristics are appropriate and workable in current practice. Key words: General System Theory, system characteristic, organizational performance, internal indicator.壹、研究動機與目的 組織績效指標，是管理者長