tqm的100种方法.doc

天马行空官方博客：/tmxk_docin ；QQ:1318241189；QQ群：175569632 LIST OF 100 METHODS FOR TQM Management methods Acceptable quality level (AQL) Affinity diagram Arrow diagram Benchmarking Consensus reaching Contingency planning Cost-benefit analysis Criteria testing Customers’ contingency table Deming wheel (PDCA) Departmental purpose analysis (DPA) Error proofing (pokayoke) Force analysis Gannt charts ISO 9000 Just in time (JIT) Kaizen Mystery shopping Objective ranking Pareto analysis Potential problem analysis (PPA) Problem prevention plan Process decision programme chart Programme evaluation and review (PER) technique Quality circles Quality function deployment (QFD) Relation diagram Teamwork Total productive maintenance Why-how charting Zero difects Analytical methods Cause and effect analysis Critical path analysis (CPA) Departmental cost of quality Domainal mapping Evolutionary operation (EVOP) Failure mode and effect analysis (FMEA) Fault tree analysis Force field analysis Minute analysis Paired comparisons Parameter design Process cost of quality Reliability Robust design (off-line quality control) Solution effect analysis Stratification System design Taguchi methods Tolerance design Idea generation Brainstorming Brainwriting Breaking set Buzz groups Idea writing Imagineering Improve internal process (IIP) plan Lateral thinking List reduction Mind mapping Morphological forced connections Multi-voting Nominal group technique Opportunity analysis Rich pictures Snowballing Suggestion schemes Date collection analysis and display Bar charts Basic statistics Box and whisker plots C chart Checksheets Concentration diagrams Cusum chart Dot plots Flowcharts Geometric moving average Histograms Hoshin kanri (quality policy deployment) Is/is not matrix Matrix data analysis Matrix diagram Moving average Multi-vari charts NP chart Paynter chart P chart Pie charts Process analysis Process capability Sampling Scatter diagrams Spider web diagrams Statistical process control (SPC) Stem and