关于接听电话的最常用语句与词汇.docVIP

关于接听电话的最常用语句与词汇 Making a call case You can say Give your name and company My name is ... Iam from ... Say who you want to speak to Id like to speak to....,please? Can I speak to ...., please? Take a message Offer to take a message Can I give him/her a message? Can I take a message? Ask for the name Who is calling, please? Ask for the telephone number What is your number, please? Can i have the number, please? Check information Can you repeat that, please? Just let me check that. Check the number Can you check the number? Check the spelling Can you spell that, please? Be polite Im sorry. Im afraid that... Sorry to.... 寻找他人的表达方法： 1. Its urgent. Could I have her mobilephone number? 2. Could you tell me where I can reach her? 3. This is an emergency. I need to get in contact with him right now. . Ill call her again. 我会再打给她。 . Ill call back later. 我稍后会再打来。 . Please ask Miss Chen to call me back. 请陈小姐给我回电话。 . Could you tell her to call Carol as soon as possible? 能不能请她尽快 . Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。 1. Its urgent. Could I have her mobilephone number? 2. Could you tell me where I can reach her? 请告诉我哪里可以找到他？ 3. I am sorry to keep you waiting. 很抱歉让您久等了。 4. I am sorry for the late. 很抱歉，我来晚了。 打错电话 1. Im sorry I have the wrong number. 2. Is this 02-2718-5398? 这是…….？ 3. Im sorry. I think I must have dialed the wrong number. 抱歉，我可能打错电话了。 4. Could I check the number? Is it 2211-3344 我能核对一下电话号码吗？这是？ 帮忙转分机 1. can i have extension two-one-one, please? 2. may i speak to david, extension tow-one-one? 请找David, 分机211 3. extension two-one-one, please. 请接211分机。 关于票务预定的最常用词汇 case You can say... Give your name My name is.... Im from.... Express your destination I want to fly to.... I have an inquiry about flights to.... Day and time I want to travel tomorrow morning. Are there any flights next Friday? Class of ticket I want to travel first class. One passenger travelling business class. Check information Whats the check-in time, please?