酒店管理概述专题讲座PPT.pptVIP

Hospitality Management Informal What’s your name? Do you want some tea? Over here, please. Formal May I have your name? Would you like some tea? Could you come this way， please? OK, Sure, Yeah Hey, uh-huh, Hang on I don’t know. Just a moment, please. I’ll check that for you. 在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~? 2. Could you ~? 3. Would you ~? 4. Shall I ~? 1.自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ ? May I see your passport, please? 请让我看一下您的护照好吗？ ? May I know your nationality, please? 请问您的国籍是什么？ 2.麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？ ? Could you draft the fax, please? 请您写下传真的草稿好吗？ ? Could you hold the line, please? 请不要挂电话好吗？ 3.询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡？ ? Would you like to take a taxi? 请问您要搭计程车吗？ ? Would you mind sitting here? 请问您介意坐在这里吗？ ** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。 4.在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ ? Shall I draw you a map? 请问要我为您画一张地图吗？ ? Shall I make the reservation for you? 请问要我为您安排预约吗？ 商务酒店 汽车旅馆 长住酒店 机场酒店 度假酒店 会议中心 套房酒店 经济型酒店 Commercial Hotel Motel Residential Hotel Airport Hotel Resort Hotel Conference Center Suite Hotel Economy Hotel/Budget Hotel 一星级酒店 1-Star hotel 二星级酒店 2-Star hotel 三星级酒店 3-Star hotel 四星级酒店 4-Star hotel 五星级酒店 5-Star hotel single room family suite double room business suite twin room studio room junior suite connecting room senior suite lake-view room duplex suite mountain-view room deluxe suite queen-size bed presidential suite king-size bed 单人间 大床间 双人间 普通套房 高级套房 立体套房（复式） 豪华套房 总统套房 家庭套房 商务套房 公寓客房 连通房 湖景房 山景房 大号双人床 特大号双人床 Greetings. Reservation request: room type and number of people, arrival date and departure date. Check the room availability. Get the information from the guest: name, telephone number. Confirm the reservation. Express your w