6西格玛培训Six+Sigma+overview+and+language(CN-EN).pptVIP

ggggg What is Six Sigma? What is Six Sigma? Six Sigma is one of the methodologies of ICIM, and the Green Belt certification is the first level of competency in Six Sigma 6Sigma 是ICIM的一种方法论, 绿带认证是其基本认证. Exercise(练习) As a class discuss the techniques that might apply to the following situations(讨论遇到下列问题时所运用的工具): Understand variation in purchasing process(理解采购过程中的差异) Identify reason why part A from line X is defective and the same part produced on line Y is not defective(找出生产同一产品, 在生产线X出现不良品而在生产线Y不出现不良品的原因) Reduce ppm levels in part number B(降低部件B的PPM) Make part number C less sensitive to environmental conditions(使部件 C 对于环境条件的敏感度降低) Hidden Costs of Variation差异的隐含成本 DMAIC Process DMAIC 过程 DMAIC Process DMAIC 过程 Define(定义): The customer, their critical to quality (CTQ) issues, and the core business process involved 客户, 他们的质量关键点(CTQ) , 和涉及到的核心业务 Who customers are, what their requirements for products and services, and what their expectations are 客户是谁, 他们对产品或服务的要求是什么,他们的期望. Project boundaries – the stop and start of the process 项目范围,起始和结束点. The process to be improved by mapping the process flow and identifying the metric that needs to be improved 通过先画出流程图,然后确定需要改进的衡量指标来改进整个流程. A preliminary problem statement 初步的问题描述. DMAIC Process DMAIC 过程 Measure(测量): The performance of the process involved at the appropriate level 过程的表现的相应水平. Develop a data collection plan for the process 制定针对过程的数据收集计划. Collect data from many sources to determine types of defects and metrics 从多方面收集数据并确定缺陷类型和衡量标准. Compare to customer requirements to determine gaps 根据客户需求确定差距. Develop a final problem statement based on the data analysis 基于数据确定最终的问题描述. DMAIC Process DMAIC 过程 Analyze(分析): The data collected and process map to determine root causes of defects and opportunities for improvement 根据收集的数据和流程图来确定造成缺陷可能的原因和改进的机会 Focus on vital few root causes 关注少数重要的根源 Identify sources of variation 找出造成差异的原因 Verification of r