口语实训(调查与报告)2-新口语实训(调查与报告)2-新.ppt

Making An Investigation Doing A Report 2nd. Business Reception (Etiquette) Teaching plan Establishing Business Relationship Business Reception (Etiquette) Telephone Skills Business Trip Product Introduction Advertising 7. Exhibition 8. Negotiation in Business (quality, quantity, Price, package, shipment ) 9. Describing Trends (Diagrams) 10.Placing an order 11.Conclusion of Contract 12.Payment 13.Agency 14.Market Research 15.Final Test As the secretary of the general manager, you are going to pick up a VIP from USA. How will you make a schedule? Warm-up Step 1 Make an appointment Inform: your name, company, deparment purpose detail anticipation about time place Step 1 Make an appointment 1. Id like to make an appointment to see you. 2. Would it be possible for me to talk to you in person about that? 3. Id like to see you at your earliest possible convenience. 4. Could we get together and discuss it a little more. Step 2 Make a timetable flexibles 13:00-15:00 the total time Step 2 Make a timetable Anytime you say. Please call on me when it is convenient for you. anytime suits you. 3. Anytime between 3 p.m. and 5 p.m. 4. I’m free after 3 p.m. 5. I’m expecting some visitors tomorrow morning. 6. I’ll be out of town tomorrow, but almost anytime after that would be fine with me. Step 3 Postpone be punctual wait patiently Step 3 Postpone I’ve decided to put it off. I may be a little late but please wait for me. You’d better make it a little later if it’s convenient to you. 4. Shall we postpone today’s appointment between us, because of the bad weather. Step 4 Cancel express apology sincerely inform the reason Step 4 Cancel I’m sorry I have to cancel our appointment. Something urgent has happened. I won’t be able to make it this afte