实施细节护理对提高急诊科患者护理满意度的探讨.docVIP

精品论文 参考文献 实施细节护理对提高急诊科患者护理满意度的探讨 郭爱清 闫素蕾 袁小菊 [摘 要]目的：探讨实施细节护理对提高急诊科患者护理满意度的影响，总结护理管理经验。方法：在实施细节护理管理前，2013年6月～12月，随机抽取1785例存活患者进行患者满意度调查，纳入对照组，实施细节护理后2014年6月～12月，随机抽取1910例存活患者，纳入观察组；改进接诊时、急救时、留观时的护理策略，同时注重整个急诊停留期间心理支持；对比患者满意度评价结果、分诊与急诊停留情况。结果：观察组服务态度、护理服务及时性、护理操作、健康宣教、安全感评价高于对照组，差异具有统计学意义（P＜0.05）；对照组分诊准确率（1482/1785），低于观察组（1843/1910），差异有统计学意义（=183.83，P=0.00＜0.05）；对照组急诊停留时间（2.2plusmn;0.4）h高于观察组（2.0plusmn;0.4）h，差异具有统计学意义（t=1.65，P=0.00＜0.05）。结论：细节护理有助于提高急诊护理效用，提高患者满意度。 [关键词]细节护理 急诊科 护理满意度 DOI:10.3760/cma.j.issn.1672-7088.2016.18.05 作者单位：252000，山东聊城，聊城市人民医院急诊科 作者简介：郭爱清（1974—），女，本科，聊城市人民医院主管护师。 通讯作者：袁小菊（1976—），女，本科，聊城市人民医院主管护师，guo1974@163.com。 The Influence of Detailed Nursing on Nursing Satisfaction among Emergency Department Patients Guo Aiqing，Yan Sulei, Yuan Xiaoju Abstract: Objective To study the influence of detailed nursing on the nursing satisfaction among emergency department patients and to sum up nursing experience. Methods 1785 patients from June 2013 to December 2013 were selected before the implementation of detailed nursing as the control group; 1910 patients were selected from June 2014 to December 2014 were selected after the implementation of detailed nursing as the observation group; emergency acceptance, reception attitude and nursing strategy were improved, and at the same time psychological support toward patients were paid special attention. Results Nursing attitude, nursing service, health education toward patients, patientsrsquo; safety assessment in the observation group were higher than the control group, the difference was statistically significant (P lt; 0.05), the accuracy of assigning patients to respective departments of the control group (1482/1785) is lower than the observation group (1842/1910), the difference was statistically significant （=183.83，P=0.00＜0.05） The emergency residence time (2.2 + 0.4) h in the control group was higher than that in the observation group (2 + 0.4) h, the difference was statistically significant (t=1