新商务英语－销售人员常用电话用语.docVIP

Using the Telephone 　　Making telephone calls is an important part a secretarys work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him. MR SHELLI: Id like to speak to Mr Kola of the National Bank, would you get him on the phone,please? 　　MARIA: Certainly, Ill do it at once, Mr Shelli. (TO HERSELF) Now whats Mr Kolas number? Ah,here it is ... five, three, zero,double six. (LIFTS PHONE) 　　ROSE: Switchboard, can I help you? 　　MARIA: Good morning, Rose. Maria here.Could I have an outside line,please? 　　Good morning, Rose. Maria here.Could I have an outside line,please? 　　ROSE: Oh, hello, Maria. Hold the line a moment. 　　(DIALLING)There you are, youve an outside line now, you can hear the dialling tone. 　　MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six. 　　(RINGING) 　　Thank you. (TO HERSELF) Five, three, zero, six, six. 　　(RINGING) 　　2ND OPERATOR: National Bank.Good morning,can I help you? 　　MARIA: Good morning, would you put me through to Mr Kola please? 　　Good morning, would you put me through to Mr Kola please? 　　2ND OPERATOR: MR Kola? Certainly. Whos calling him? 　　MARIA:Mr Shelli of Modern Office Limited would like to speak to him. 　　2ND OPERATOR: Thank you. Hold the line, please. 　　(PHONE) 　　MR KOLA: Kola speaking. 　　2ND OPERATOR: Good morning, Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited. MR KOLA: Thank you, Operator, put him through, please. 　　MARIA: Mr Kola? 　　Mr Kola? 　　MR KOLA: Kola speaking. 　　MARIA:Oh, good morning, Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. Ill hand you over. Mr Shelli? 　　MR SHELLI: Yes? Yes? 　　MARIA: Mr Kolas on the line now, Mr Shelli. Will you take it in here please? 　　Mr Kolas on the line now, Mr Shelli. Will you take it in here please? 　　MR SHELLI:Thank you Maria. Hello, is that Mr Kola? 　　MR KOLA: Good morning, Mr Shel