临床科室护士对静脉用药调配中心服务满意度调查.pdfVIP

调查·研究 Survey 临床科室护士对静脉用药调配中心服务 满意度调查 夏英华 郁红星 顾家萍 朱建英 毛燕君 [ 摘 要] 目的：通过调查临床护士对静脉用药调配中心（PIVAS)服务的满意度，分析可能影响满意度的因素，为进一步制 定改进措施提供参考。方法：采用自行设计的问卷对某三级甲等医院 PIVAS 服务科室的护士进行调查。结果：护士对 PIVAS 的总体满意度得分为（3.99±1.05) 分，其中服务范围、工作流程、服务效果 3 个项目满意度得分较低；不同学历、护龄、职称 的护士满意度得分具有统计学差异（P0.05）。结论：临床科室护士对 PIVAS 的满意度可能与 PIVAS 服务范围、工作流程、 服务效果有关，护士的学历、护龄、职称也可能会影响满意度的高低。 [ 关键词 ] 静脉用药调配中心；服务；满意度 [中图分类号] R47 [DOI] 10.3969/j.issn.1672-1756.2013.09.031 Investigation of the clinical nurses satisfaction level to PIVAS / XIA Ying-hua, YU Hong-xing, GU Jia-ping, et al. // Nursing Department, Changhai Hospital Affiliated to Second Military Medical University, Shanghai, 200433 China /// Chinese Nursing Management- 2013,13(9): 92-94 [ ] Abstract Objective: To analyze possible affecting factors and then provide scientific basis and reference for drawing up improving measures by investigating the clinical nurse service satisfaction level to PIVAS. Methods: We adopted self-designed questionnaire to investigate nurses satisfaction level to PIVAS. Results: The score of overall satisfaction to PIVAS was (3.99±1.05) points, and the service scope, working process and service effects had a low satisfaction score. There were statistical differences on the satisfaction levels among nurses with different education level, nursing age, and professional title (P0.05). Conclusion: Apart from service scope, working process and service effects, satisfaction level of clinical nurses was also related to nurses education, nursing age, and professional title. [Key words] Pharmacy Intravenous Admixture Service; service; satisfactory degree 随着国家医药卫生体制改革的不断 地评价医疗服务质量显得尤为重要 [2] 。 因素，为制定改进措施提供科学依据， 推进，“以人为本”的现代医疗服务理 本研究尝试用临床护士满意度来评价 从而发挥 PIVAS 的优势，更好地服务于 念逐渐深入人心 [1] ，医疗服务质量越来 P