护理质量敏感指标在优质护理评价及持续改进中的应用分析.docVIP

精品论文 参考文献 护理质量敏感指标在优质护理评价及持续改进中的应用分析 青州人民医院 山东262500 【摘 要】目的：探讨护理质量敏感指标在优质护理应用效果评价及持续改进中的应用效果。方法：选择2014年1月-2015年12月期间在我院普通病区接受治疗的100例患者随机平分为对照组、观察组，在护理评价及持续改进中分别应用传统质量控制、护理质量敏感指标，对比2组护理效果。结果：观察组各项护理满意度指标均明显高于对照组，护理缺陷发生率、不良事件发生率发生率分别为2.00%、0%，均明显低于对照组的10.00%、8.00%。组间差异比较均有显著性（P＜0.05）。结论：将护理质量敏感指标应用于护理评价及持续改进中可促进护理人员专业知识及技能得到显著提高，进而提高护理服务质量。 【关键词】护理质量敏感指标;评价;持续改进 【中图分类号】R473.2【文献标识码】A【文章编号】1001-5213(2016)09-0241-02 Application of the quality of nursing sensitive indicators of quality care in the evaluation and continuous improvement [Abstract]Objective: Discussion on the quality of care in a sensitive indicator of the effect of the application of quality care and appraisal of results and continuous improvement of.Methods:Select January 2014 - December 2015 in our hospital general ward for treatment of 100 patients were randomly divided into control group, the observation group, the nursing assessment and continuous improvement, respectively, the application of traditional quality control, a sensitive indicator of quality of care, Compare the two groups care benefits.Results:The nursing observation group were significantly higher satisfaction index, nursing defect incidence rate of adverse events rate was 2.00% and 0%, significantly lower than the 10.00% in the control group, 8.00%. Compare differences between groups were significant (P lt;0.05)。Conclusion:The quality of care nursing sensitive indicators applied to evaluate and promote continuous improvement in professional knowledge and skills of nurses has been significantly improved, thus improving the quality of nursing services. [Key words]Sensitive indicators of quality of care; evaluation; continuous improvement 随着人们的健康意识的不断提升，患者在接受治疗过程中对护理服务质量提出越来越高的要求，患者的护理需求在不断增加，因此，优质护理在临床中得到越来越广泛的应用。目前，优质护理服务已经成为每位医护工作者一项长期并持续的重要工作之一[1]。在开展护理工作过程中，必须要对各个环节服务质量进行持续改进，只有这样才能促进优质护理服务的实施能够更好的满足患者护理需求。本次研究将护理质量敏感指标应用于护理评价及持续改进中后取得良好效果，现报告如下。 资料与方法 1.1一般资料 选取100例2014年1月-2015年12月期间我院普通病区收治的患者作为对