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Workshop 2
Brand Communication Strategies – Case Study (max 5
pages, save as PDF/ PPT). Case study includes slide that
shows sources of connectivity.
• Connecting the consumer to the brand – Students
should find a brand that follows the sources of
connectivity,
• Explain how the brand uses these sources and maybe
link it to the promotional mix and marketing
activities as examples.
Virgin Atlantic
The challenger brand
Virgin brand image and associations
Virgin Atlantic launched 1984
• Back in the early 80s Richard Branson was
probably best known for Virgin Records - the
legendary record label that signed major names
like the Rolling Stones, Janet Jackson and The
Human League.
• In 1984, much to the horror of his directors,
Richard announced to the world that a high
quality, value for money airline would begin
operating. Three months, some licences, staff and
an aircraft packed with celebrities later, Virgin
Atlantic Airways was born.
By 1990 Virgin Atlantic flew 1 million
passengers by doing things differently
Shaking up
services on-board
by being the first
airline to offer
individual TVs to
their business
Embarrassing the competition (politely)
Talking to passengers on competitor’s
flights
Proving we really care!
Celebrating world cup sponsorship
Delivering service enhancements
Repositioning the meaning of flight
Celebrating each anniversary
Celebrating company achievements
Living the brand (identity)
• 25 years –Virgin Atlantic
• Challenger
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