HUMAN RESOURCE MANAGEMENT 课件 Week 10 Lecture HRM MAN2133 Emotions at work and Psychological Contract.pptxVIP

Emotions in the workplaceWeek 9Slides are adapted from Dr Cinla Akinci UoS presentation and modified by Dr Vivi Maltezou for the SII-DUFE Autumn Semester 2016Today’s lecture agendaDefinitions of emotionsTheorising emotions3 different perspectivesEmotions at the workplaceEvolution of emotion managementEmotional labour Emotional intelligencePsychological ContractTheoretical modelsConclusion remarksEmotions, feelings moods (Fineman, 2003)Emotions are typically, ‘object’ specific; they are a reaction to an object, not a trait (i.e. happy about something; angry with someone)Feelings describe the subjective, private experience of emotionMoods are feelings that persist and they are not linked to any specific object or event; the cause can be obscure; changeable; hard to disguiseAffect is sometimes used to refer to any emotional or emotionalised activity; can be used in place of emotion or feelingEmotions identified as...Emotions as subjective: what we feelEmotions as displayed: what we show?Theorising emotions: Emotions perspectivesEmotion and biology:Some emotional reactions are rooted in prehistorical patterns of survival (Darwin, The Expression of the Emotions in Man and Animals, 1872) Biological perspectives do not account for emotional displays that are learnt and influenced by social conventions‘Hardwired’ emotional responses: ‘flight or fight’ syndromeTheorising emotions: Emotion perspectives (cont.)Emotion as cognitive appraisal:Emotions are considered to be meaningful, only when we try to make sense or appraise what we see or hear‘Headwork’ follows ‘heartwork’ – for example, why fear a snake until we know it is harmful?Theorising emotions: Emotion perspectives (cont.)Emotion as social constructionThe meaning of emotional activities is constructed, culturally specific and historically patternedEmphasis placed on the effects of different cultural experiences and everyday social expectationsEmotion roles, feeling rules and scriptsLanguage and interpretationEmotions