2017年度酒店及旅游行业市场分析报告.docVIP

14668 Hospitality 2010 14/6/06 8:23 am Page A DeloitteMechanic280 Hospitality 2010 A five year wake up call An in-depth report into driving shareholder value in the hospitality sector Audit.Tax.Consulting.Corporate Finance. 14668 Hospitality 2010 14/6/06 8:23 am Page B Contents Foreword Executive summary Deloitte Enterprise Value Map Brand: Time to build on the brand Emerging markets: Re-shape world tourism Human assets: The people perspective Technology: Why travel and IT are made for each other Airlines and hotels: Joined at the hip Actions to consider Acknowledgments and the team About Deloitte and New York University Deloitte Enterprise Value Map fold out B  1 2 4 5 8 12 16 20 24 25 26 27 14668 Hospitality 2010 14/6/06 8:23 am Page 1 Foreword Welcome to Hospitality 2010 – our vision into mega-trends that will affect shareholder value over the next five years. New York University (NYU) and Deloitte dedicated a joint team of professionals to develop a “Vision 2010” of the global hospitality industry. Our vision is supported by research, analysis and structured interviews with leading industry CEO’s. The report focuses on the strategic implications of the mega trends that are shaping the future of the hotel industry and which generate most shareholder value. The mega-trends we have selected for review at this stage are:  Hospitality 2010 We also recognise the importance of the business model and regulatory requirements and accordingly have identified these areas for review at a later stage. We hope you find this report useful and we look forward to any feedback you may have and the opportunity to discuss with you the aspects affecting shareholder value in your business in more detail. Best regards  ? Brand ? Emerging markets ? Human assets ? Technology We have included a section on air travel as this holds key information which relates to the changing shape of the hospitality sector by the year 2010.  Alex Kyriakidis Global Managing Partner Tourism,