企业社会责任报告-龙运巴士.PDF

龍運巴士 LONG WIN BUS 企業社會責任報告 Corporate Social Responsibility Report 2015 龍運巴士 服務為先 • 顧客為本 LONG WIN BUS For the service • For the customers 目錄 Table of Content 董事總經理的話 2 Managing Director’s Statement 企業管治 4 Corporate Governance and Management 優質服務 6 Products and Services 連繫顧客 8 Effective Communications and Customer Relations 關懷員工 10 Employee Engagement 關顧社羣 14 Community Involvement 環保政策 16 Environmental Protection Policy 龍運巴士有限公司 (「龍運」) 是載通國際控股有限公司 (「載通國際」) 的全資附屬公司。 載通國際為香港聯合交易所的上市公司。載通國際與其所有附屬公司（包括九龍巴士（一九 三三）有限公司（「九巴」）及「龍運」）統稱為集團。 Long Win Bus Company Limited (“Long Win”) is a wholly-owned subsidiary of Transport International Holdings Limited (“TIH”),which is publicly listed on the Stock Exchange of Hong Kong. TIH and all its subsidiaries (including The Kowloon Motor Bus Company (1933) Limited (“KMB”) and “Long Win”) together constitute the Group. 董事總經理的話 Managing Director’s Statement 龍運巴士自1997年成立以來，一直為 LONG WIN BUS has been providing franchised bus